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Tonya Duval
Support Teams Director
“Focused on client satisfaction and retention through responsive, team-driven support.”
Tonya Duval is the Support Teams Director at WCG, where she leads several operational areas that directly influence the client experience. With five years of professional experience and a highly collaborative approach, Tonya works across departments to keep workflows organized, communication flowing, and both clients and employees supported.
Professional Background & Expertise
At WCG, Tonya partners closely with Client Support, Tax Support, and Operations to help the firm run efficiently. Her teams answer calls and chats, manage client uploads, build electronic binders, send deadline reminders, collect eSignatures, and e-file returns. She also supports office organization and ensures staff have the tools and resources they need to succeed.
Tonya enjoys the variety her role provides, particularly during tax season when coordination and steady leadership are essential. She is actively involved in improving workflows and implementing software that streamlines processes, helping create a smoother experience for both clients and employees.
Education
Tonya holds a Bachelor of Science in Family and Consumer Science. Originally planning a career in counseling or teaching, she discovered along the way that she genuinely enjoys working with both teams and clients in the accounting industry—a path she is grateful to have found.
Client-Focused Philosophy
Tonya believes responsiveness sets the tone for strong client relationships. Her team prioritizes quick communication, keeps calendars accessible, and allocates dedicated time to ensure emails and questions are addressed promptly. Whether providing answers directly or connecting clients with the right expert, her goal is to make support feel immediate, reliable, and helpful.
Professional Values
- Accuracy and efficiency
- Strong team training
- Responsiveness
- Commitment to client expectations
Life Beyond the Office
A Colorado Springs native, Tonya grew up camping in the summers and skiing in the winters—experiences that shaped her ongoing appreciation for the outdoors.
Today, she lives with her partner, Dave, and together they share a lively household with three young men who enjoy hunting and fishing. Outside of work, Tonya is an avid tennis fan who both plays and follows the sport closely. During the warmer months, she spends much of her free time camping in the mountains in her van, “Daisy,” and enjoying time on the trails as a fair-weather hiker.
Where Accounting Found Her
Tonya often jokes that she chose accounting “for the glamour,” but in reality, the profession found her. What keeps her here is the opportunity to work alongside dedicated teammates while building meaningful connections with clients—something she continues to value every day.
Jason Watson, CPA, is a Senior Partner of WCG CPAs & Advisors, a boutique yet progressive tax, accounting and business consultation firm located in Colorado serving small business owners and taxpayers worldwide.
Taxpayers Comprehensive Guide to LLCs and S Corps 2023-2024 Edition
This KB article is an excerpt from our 400+ page book (some picture pages, but no scatch and sniff) which is available in paperback from Amazon, as an eBook for Kindle and as a PDF from ClickBank. We used to publish with iTunes and Nook, but keeping up with two different formats was brutal. You can cruise through these KB articles online, click on the fancy buttons below or visit our webpage which provides more information.
